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Building Intelligent, Resilient Financial Enterprises

Driving growth, trust, and compliance through AI-powered transformation, intelligent engagement, and data-driven decisioning.

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The Barriers Holding Financial Growth Back

Why financial institutions struggle to balance growth, risk, and customer expectations

Surging NPAs & Revenue Leakage

Rising loan defaults and delayed recoveries, Inefficient collections and cash realization, High cost of recovery operations

Fraud, Risk & Regulatory Pressure

Fragmented Customer Journeys

Legacy Systems & Operational Rigidities

Complex Workforce & Back-Office Operations

Intelligent Solutions Across the Financial Value Chain

An integrated approach to transformation, growth, engagement, and intelligence

Transform

Modernizing Financial Operations Digital onboarding, KYC, and compliance process transformation AI-enabled workflow automation across lending and servicing Back-office optimization covering finance, HR, and IT Platform-led process excellence for scalability and control

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Accelerate

Driving Revenue & Recovery Intelligent lead qualification and assisted sales for financial products through Propensity Modelling Digital journey completion across purchase, application and onboarding stages Enabling Customer Acquisition at Scale Revenue recovery and collections (soft & hard) optimization using compliant AI-led outreach NPA reduction through prioritization, segmentation, and hybrid recovery models

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Engage

Delivering Trusted Financial Experiences Omnichannel customer engagement across voice, chat, email, and messaging AI-assisted servicing, grievance handling, and retention programs Personalized, lifecycle-driven customer interactions Quality, compliance, and service performance governance

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Insight

Powering Risk-Aware Decision Intelligence Real-time dashboards for portfolio, risk, and performance visibility Predictive analytics for fraud detection and churn prevention Customer, sentiment, and behavioral intelligence Decision-ready insights for leadership and compliance teams

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Outcomes That Matter for Financial Enterprises

Faster revenue realization and improved cash flow

Reduced NPAs and stronger recovery performance

Reduced Cost of Customer Acquisition (COCA)

Reduced Cost to Collect (COC)

Improved compliance and risk visibility

Seamless, trusted customer experiences

Scalable, future-ready financial operations

Integrated Digital Offerings

Our take on connecting technology, people and performance drive growth and impact.

DigX Dashboard (Data Lake + Dashboards)

Consolidates engagement data across channels/systems into one source of truth and provides real-time dashboards on SLAs, volumes, outcomes, and bottlenecks.

DigX LMS (QMS: Audits + Coaching + Governance)

Structured quality audits, calibrations, and coaching closures with trackable action plans, improving engagement consistency and compliance.

DigX Voice Bot (Care) (Agentic Voice Bot)

Automated calling with configurable flows; can pull context from CRM via API and push outcomes back (disposition, summary, next step).

DigX Live AI (Real-time Multilingual Knowledge Assistant)

On-screen agent assist for faster, policy-aligned responses during live conversations, improving control and reducing dependency on supervisors.

DigX TrueTone (AI Noise Cleaning for Calls)

Cleans agent audio and keeps background noise very low, improving call clarity, customer experience, and QA consistency, especially in noisy retail contact environments.

DigX Omni (Unified Customer Engagement)

Single platform to manage Voice, Chat, Email and WhatsApp interactions with consistent tagging, routing, and follow-ups for smoother customer journeys.